1800 760 908

LETTO WARRANTY STATEMENT

You must read carefully and agree with and accept all of the terms and conditions including any credit limit set by Letto and the Privacy Policy before you may trade with Letto.

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault.
The provision of this warranty shall not apply to any product that has been subject to abuse, misuse, neglect or accident. Nor does the warranty apply to any product that has within the warranty period been used for a purpose for which the product has not been designed or which has been repaired or altered in such was as to adversely affect its performance and reliability. Service by an unauthorised source may void the warranty.

WARRANTY PERIOD

For Letto Adjustable Bed Series, the warranty period is strictly ten (10) years for frame construction steel, three (3) years for frame weldings, two (2) year for electric motors, one (1) year for remote control, adapter, control box, USB charging ports, vibration massage motors. Bed fabric material and other small components are not covered by this warranty. Electric components are not covered under our warranty for damages caused by storms or fluctuations in house voltage. Power surges and electrical issues resulting from severe weather conditions or irregular voltage can cause significant harm to electronic components. These conditions are often beyond our control and are not included in standard warranty coverage.

If you frequently experience power outages or often disconnect the bed from the power outlet, we highly recommend using two rechargeable 9V batteries, which can be inserted into the adapter (rectangular power box). Alternatively, using surge protectors or uninterruptible power supplies (UPS) to safeguard your equipment from voltage fluctuations and power surges. These devices can help mitigate potential damage and prolong the life of your electrical components.

The warranty period for Letto mattresses is ten (10) years for the memory foam and one (1) year for the mattress cove, pillow and linen. Please note that using incorrect sheet sizes or improper washing methods can void the warranty. To keep your warranty valid, follow the recommended care instructions for both the mattress and its cover.

This warranty covers defects in materials and workmanship, including any physical flaws in the memory foam, such as splitting or cracking, under normal use and handling. However, it does not cover normal changes in foam softness, indentations or sagging, or any stains, burns, cuts, or physical damage caused by misuse or abuse.

Letto warranty coverage applies solely to the individual components or parts of the bed that may need replacement due to defects or malfunction during the warranty period.

MASSAGE VIBRATION SYSTEM

Adjustable beds with massage vibration systems may produce varying levels of noise during operation. This is because the motors must rotate rapidly to generate the vibrations that affect the bed frame and mattress. Noise levels can differ between beds due to several factors:

1. Intensity Mode: Higher intensity settings often lead to louder vibrations and increased noise.
2. User Weight and Position: The user’s weight and sleeping position can affect how the vibrations travel through the mattress and frame, which may amplify certain sounds.
3. Bed Base Position: The angle or configuration of the adjustable base affects how vibrations are distributed, potentially amplifying noise levels at various points, such as the bed frame, joints, and articulation components.

The variation in noise produced by vibration massage motors is considered a normal feature of their operation and does not indicate a defect. Therefore vibration motors are not eligible for replacement due to noise levels and will only be replaced under warranty if they cease to function entirely.

GENUINE PARTS PROTECT INVESTMENTS

When repairs are needed, using genuine spare parts can help prevent further problems from developing, allowing customers to gain the most value from their original investment.

WHAT ARE LETTO GENUINE SPARE PARTS?
  • Parts supplied by Letto which are specifically designed for Letto products;
  • Spare parts that have been tested and verified for safe use on our products; and
  • Warranted by Letto with a guarantee.
WHY SHOULD I USE LETTO SPARE PARTS?
  • Genuine Letto spare parts are specific to your model of product with superior
    quality at competitive prices;
  • By using Letto genuine spare parts you can be assured that your products will
    be repaired with the same quality as the day it was manufactured; and
  • Letto offers a genuine spare parts warranty.

Using spare parts from other manufactures may affect your products’ warranty and could cause an increased risk of failure. Faulty spare parts shall be returned to Letto at customer expenses. The replacement part will be replaced only if the returned part is found to be faulty. Letto spare parts are easily replaced and our warranty do not cover labour charges. The warranty period commences on the day of actual delivery to the primary purchaser as reflected by your authorised reseller or distributors invoice provided to you.

HOW TO MAINTIAN YOUR ADJUSTABLE BED FRAME?

    Maintaining your adjustable bed is crucial to ensure its longevity, optimal performance, warranty and your safety. While these beds are designed for durability and ease of use, regular maintenance is essential. One of the most critical aspects of this maintenance is checking and tightening the bolts and nuts every 6 to 12 months.

    Over time, the constant adjustments and daily use can cause bolts and nuts to loosen slightly. This can lead to instability and noise, which can affect the bed’s performance and your comfort. Therefore, it’s recommended to inspect bolts and nuts at least once a year or whenever required. This simple check can prevent potential issues from escalating into more significant problems.

    To perform this maintenance, first, ensure the bed is in a flat position and unplug it from the power source for safety. Carefully examine each bolt and nut, paying close attention to the joints and moving parts. Use a suitable wrench to tighten any that are loose. It’s crucial not to overtighten, as doing so can strip the threads, damage the components, or cause the moving joints to become stuck. By regularly performing this maintenance, you can keep your adjustable bed in top condition, ensuring a peaceful and safe sleep environment.

    TERMS AND CONDITIONS FOR WARRANTY CLAIMS

    The following procedure must be strictly adhered to before a Warranty Claim can be considered:
    1. Provide a written statement detailing of how fault was discovered together with details of how product was handled by user/s. Written statement must be accompanied by satisfactory proof of purchase and photographic evidence.
    2. Letto will determine whether there is a defect, and if so, Letto shall agree to at its discretion to repair, replace or supply equivalent goods.
    3. If Letto determines that there is a fault, Letto will be responsible for the freight charges associated with the delivery and return of goods or replacement goods and parts.
    4. If Letto determines that the goods that the damage was caused by goods being mishandled, negligence and Letto requests that the goods be returned, the purchaser will be responsible for freight charges associated with the delivery and return of the goods or replacement goods and parts. 5. Electric components are not covered under our warranty for damages caused by storms or fluctuations in house voltage.