LETTO GENERAL TERMS AND CONDITIONS

You must read carefully and agree with and accept all of the terms and conditions including any credit limit set by Letto and the Privacy Policy before you may trade with Modena CSN Pty Ltd (A.C.N. 619 504 442) trading as Letto Australia.

1. TERMS:

a) These terms and conditions are effective from the date of acceptance by the Customer.

b) These terms and conditions shall without further notice apply to all transactions between Letto and the Customer in relation to sale and purchase of goods.

c) Subject to any Prescribed Terms, these terms and conditions apply to all sales affected by Letto to the exclusion of any terms and conditions contained in any communication from the Customer. Any variation or waiver of these terms and conditions must be expressly amended in writing by Letto.

d) For the avoidance of doubt, none of the terms and conditions contained in any document or other instrument supplied by or on behalf of the Customer shall apply to form part of the Agreement except and to the extent otherwise agreed in writing by Letto.

2. Acceptance of Customers Orders

An Agreement shall only be or be deemed to be have been entered into between Letto and the Customer for the supply of goods when, upon an order having been placed upon Letto for goods, that order has been accepted by Letto. Such acceptances of order may be made and communicated by Letto in writing or by an overt act of acceptance. The provision of this Clause shall apply to every quotation or offer by Letto for the supply of goods. Our Terms & Conditions are the only terms of sale. In any conflict with an EA or third-party document, our Terms & Conditions prevail. No external terms apply unless agreed by us in writing.

3. Products

Letto reserves the right to discontinue, replace or change a product or replacement parts without prior notice.

4. Quotations

a) Quotations are to be treated as estimates only and subject to withdrawal, correction or alteration at any time before the acceptance of Customer’s order by Letto.

b) Quotations are provided based on the information the Customer provides and may vary if quantity, materials or delivery date is varied.

5. Price of Goods

a) Quotations are to be treated as estimates only and subject to withdrawal, correction or alteration at any time before the acceptance of Customer’s order by Letto.

a) Quotations are to be treated as estimates only and subject to withdrawal, correction or alteration at any time before the acceptance of Customer’s order by Letto.

b) Quotations are provided based on the information the Customer provides and may vary if quantity, materials or delivery date is varied.

c) Minimum orders may apply to certain products.

6. Goods and Services Tax

a) Goods and Services tax will be applicable to all sales and purchases as provided for in Australian taxation legislation and regulations.

b) All prices are quoted in Australian dollars.

7. Insurance

Customer are responsible to effect whatever insurance cover there requires at there expense including public liability insurances.

9. Defects

a) The Customer shall inspect the Goods upon delivery and will within twenty-four (24) hours, notify Letto in writing of any defects, short deliveries or any failure to fulfil any quotation or order.

b) The Customer will, within a reasonable time following delivery, grant Letto access to the Goods in order to inspect for any alleged defects.

c) Failure to notify Letto of within the specified period shall deem the Goods to be in compliance with the order and free from defect whatsoever.

10. Returns and Refunds

a) Letto goods come with guarantees that cannot be excluded under the Australian Consumer Law. The Customer is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault. For further terms and conditions please see warranties statement.

b) Returns and refunds are not available for reasons such as a change of mind, incorrect selection, finding the goods elsewhere, finding the product uncomfortable or simply disliking the purchase.

c) Returns and refunds may not be available once an order has been dispatched.

d) Returns and refunds are not available for opened or used items.

e) Letto reserves the right to retain a refund processing fee equivalent to the original gateway payment fee.

f) Letto reserves the right to apply a restocking fee of 30%.

g) Letto reserves the right to charge delivery and recollection fees to recover freight costs if an order is cancelled.

h) For hygiene reasons, we cannot accept returns or provide refunds for bedding items such as linen sets, mattress covers, mattress protectors and pillows, even if they are unopened.

11. Capacity to Trade

By agreeing to these terms and conditions, the Customer give personal guarantee that they are capable of trade must operate a legitimate business and be registered in Australia providing a valid ABN and have public liability insurance.

12. Retention of Title

a) All goods supplied will remain the property of Letto and shall not pass to the Customer until full invoice payment together with collection, repossession and/or legal costs have been received by Letto.

b) Letto reserves the right to take possession of the goods if payment cannot be made and in the event the Customer has on-sold the goods prior to final payment, the Customer must remunerate Letto equal to the purchase price in place of the goods.

13. Risk

a) Notwithstanding the ‘Retention of Title’ provisions as per Clause 11 hereof, the risk in Goods sold shall pass to the Customer immediately at the point of delivery to the Customer, or it agent or a carrier nominated by the Customer.

b) If any of the Goods are damaged or destroyed prior to the title passing to the Customer, Letto is entitled, without affecting any other rights and remedies under this agreement, to any insurance proceeds payable for the goods.

14. Cancellation

a) Orders placed through our website and accepted can only be cancelled with the agreement of Letto with or without conditions.

b) Cancellations may incur reasonable liability for costs incurred by Letto up to the time of the cancellation not including, but not limited to, any re-stocking fees incurred by Letto.

c) Our policy does not allow for order cancellations once an order has been dispatched.

d) Order cancellations, returns, and refunds are solely at the discretion of Letto.

e) We reserve the right to refuse or cancel any order at our discretion, including cases of abusive behaviour, unreasonable demands, or non-compliance with our delivery policies.

15. Free Shipping

a) Free shipping on all orders Australia wide except for non-metro, regional, remote areas, or locations approximately more than one hour from our warehouses. After receiving your order you will be contacted if we cannot deliver or if extra shipping costs will be necessary or if you are required to collect from your nearest depot. In the event that we are unable to deliver directly to your home, one of our support team members will contact you after we receive your order. Free shipping is only valid to destinations within Australia. Our free delivery service to metro areas ensures that your order is delivered to your doorstep.

b) Please note that couriers and drivers are not authorized to bring boxes inside the room or carry them upstairs. Letto beds are delivered pre assembled and require only a quick, tool free setup.

c) Letto products are delivered via the Australia couriers network and are home delivered where this service exists. 50% to 70% of Australian addresses are covered. However, If you are outside of their home delivery network they will deliver to the nearest transport depot and contact you as soon as available for collection.

d) All products purchased on the Letto website are usually processed and dispatched within 24 hours of purchase, unless the item is out of stock. This does not mean we offer same-day delivery.

e) Delivery within Australia generally takes 2–15 business days from the shipping date. Timeframes may vary depending on stock availability, peak demand periods, freight delays, or other unforeseen circumstances. Final delivery estimates will be confirmed once your order has been received.

16. Intellectual Property

a) The customer warrants to Letto that all documents provided by the Customer are accurate and that Letto is entitled to use all such documents for the purposes of the Agreement that such use does not infringe any third parties rights.

b) The customer indemnifies Letto against all claims and all losses and damages incurred by Letto as a result of documents, representations or statements made by the Customer to Letto for the purposes of or in the course of supply of the Goods breaching a third parties intellectual property rights.

c) If the customer receives confidential information from Letto, the customer may not use or disclose such information unless it receives the prior written consent from Letto, such information enters the public domain (other than as a result of a breach of this paragraph) or the use or disclosure is required by law.

17. Jurisdiction

These terms and conditions shall be construed in accordance with the laws of the State of Victoria and where applicable the Commonwealth of Australia and any Customer of Letto submit to the non-exclusive right to the jurisdiction of the courts of Victoria. If any of the Terms are invalid, unenforceable or illegal, those terms will be struck out and the remaining terms will remain in force.

18. Force Majeure

Letto is not liable for failure to function as a manufacturer, supplier or perform the Agreement to the extent and for so long as its performance is prevented and delayed because of circumstances outside Letto ’s control, failure or errors occurring by Letto’s machinery or failure by a third party or supplier to Letto.

19. Health and Safety

It is the Customers responsibilities ensure that all applicable health and safety regulations are observed and other appropriate steps are taken in relation to storage, handling and the use of goods and, where information is supplied to the Customer on potential hazards relating to the goods, to bring such information to the attention of its employees, agents, sub-contractors, visitors and Customers.

20. Exclusions Liability

To the extent permitted by law, Letto will have no liability to our purchasers or consumers, however rising and under any cause of action in theory or liability, in respect to special, indirect or consequential damages, loss of profits (weather direct or indirect), goodwill, use, data or other intangible losses resulting from the use of or inability to use goods and service or loss of business opportunity out of or in connection with the supply of goods and services or connection with Letto site.

21. Privacy

Letto will collect, use and disclose personal information in accordance with our Privacy Policy.

22. Change of terms

Letto may be required to change their terms and conditions to reflect our changing business, or required by law, for security reasons or for technical infrastructure reasons. When a change has been made to the terms (including any policy incorporated into these terms) we will post the changes on our website at www.letto.com.au.

23. Indemnity

You agree to indemnify and hold harmless Letto, and its subsidiaries, affiliates, officers, directors, shareholders, employees and agents, from any claim or demand, made by any third party due to or arising directly or indirectly out of your conduct or in connection with your use of the products, any alleged contravention of these terms and conditions, any alleged contravention of any applicable law or regulation or the rights of a third party.

24. Medical Disclaimer

Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

1. The customer acknowledges that this Letto products are not medical or chiropractic devices and should seek the advice of a medical practitioner prior to purchasing.
2. Notwithstanding medical conditions and advice, refunds and returns will not be accepted for medical conditions that do not improve subsequent to purchase of Letto products.
3. Adjustable bed vibration massage and adjustment motors may occasionally interfere with televisions and other electronic devices. Letto Australia does not consider this interference a fault and is not responsible for any signal issues or compatibility problems that may arise with other electronic devices. If you use a pacemaker, please consult your physician or a qualified healthcare provider before using adjustable beds.

This bed is designed for residential use only. It is not approved for hospital use and does not comply with hospital standards.

25. Two Day Count Down Policy

At Letto, we are committed to offering our customers the best value for high-quality products. To achieve this, we have implemented a dynamic pricing system that allows us to provide competitive prices while adapting to market trends and demand.

Our special offer prices are reviewed and updated every two days. During this period, customers have the opportunity to take advantage of discounted rates. However, please be aware that prices may increase after the countdown ends due to market fluctuations and product availability.

Price Revision Policy:

• Prices are subject to change every 48 hours as part of our regular review process.
• We strive to maintain the most competitive prices for as long as possible.
• While the two day countdown offer is designed to run for a limited time, we reserve the right to extend the offer at our discretion to provide continued value to our customers.

26. Live Chat

Letto’s Live Chat serves as a platform for guidance and customer support, intended to assist customers with their inquiries and concerns. It’s important to note that Live Chat conversations between Letto’s Support Team and Customers are not considered binding agreements.

Any product related information provided during Live Chat sessions should be cross checked on our official website to ensure accuracy and completeness.

Any delivery dates provided via Live Chat are estimates and subject to change. We strongly recommend confirming delivery dates directly with Letto’s support team via email to ensure timely and accurate delivery arrangements.

28. Warranties

a) You must read carefully and agree with and accept all of the terms and conditions including any credit limit set by Letto and the Privacy Policy before you may trade with Letto. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault.
The provision of this warranty shall not apply to any product that has been subject to abuse, misuse, neglect or accident. Nor does the warranty apply to any product that has within the warranty period been used for a purpose for which the product has not been designed or which has been repaired or altered in such was as to adversely affect its performance and reliability. Service by an unauthorised source may void the warranty.

b) Letto Adjustable Bed Series, the warranty period is strictly ten (10) years for frame construction steel, five (5) years for frame weldings, two (2) year for electric motors, one (1) year for remote control, adapter, control box, USB charging ports, vibration massage motors. Bed fabric material and other small components are not covered by this warranty. Electric components are not covered under our warranty for damages caused by storms or fluctuations in house voltage. Power surges and electrical issues resulting from severe weather conditions or irregular voltage can cause significant harm to electronic components. These conditions are often beyond our control and are not included in standard warranty coverage.

c) If you frequently experience power outages or often disconnect the bed from the power outlet, we highly recommend using two rechargeable 9V batteries, which can be inserted into the adapter (rectangular power box). Alternatively, using surge protectors or uninterruptible power supplies (UPS) to safeguard your equipment from voltage fluctuations and power surges. These devices can help mitigate potential damage and prolong the life of your electrical components.

d) The warranty period for Letto mattresses is ten (10) years for the memory foam and one (1) year for the mattress cove, pillow and linen. Please note that using incorrect sheet sizes or improper washing methods can void the warranty. To keep your warranty valid, follow the recommended care instructions for both the mattress and its cover. This warranty covers defects in materials and workmanship, including any physical flaws in the memory foam, such as splitting or cracking, under normal use and handling. This warranty does not cover normal changes in foam softness, or body impressions or sagging of the white supportive foam layer up to 40mm as these are considered normal wear and tear, nor does it cover any damage resulting from misuse, abuse, or neglect, including but not limited to stains, burns, cuts, moisture exposure, use of incorrect sheet sizes, improper washing of covers or linen, use without a suitable base, or issues related to personal comfort preferences; in addition, the soft 50mm gel memory foam top layer is not covered under this warranty, as gradual softening and body impressions in this comfort layer are expected with regular use.

e) Letto’s warranty coverage applies solely to individual components or parts of the bed that may require replacement due to defects or malfunctions within the warranty period. Our warranty does not include on-site servicing or labour. We provide replacement parts only, and any installation or repair must be carried out by the customer or a third-party technician at their own arrangement and cost. All of the above-listed warranty periods commence from the date of purchase.

f) When repairs are needed, using genuine spare parts can help prevent further problems from developing, allowing customers to gain the most value from their original investment.

g) Using spare parts from other manufactures may affect your products’ warranty and could cause an increased risk of failure. Faulty spare parts shall be returned to Letto at customer expenses. The replacement part will be replaced only if the returned part is found to be faulty. Letto spare parts are easily replaced and our warranty do not cover labour charges. The warranty period commences on the day of actual delivery to the primary purchaser as reflected by your authorised reseller or distributors invoice provided to you.

h) Safe Working Load (SWL):

Letto adjustable bed frames are engineered with a Safe Working Load (SWL) of 300 kg per user, which includes the user’s body weight and bedding. The accompanying mattress is designed for a maximum user weight of 200 kg.

This rating assumes even weight distribution across the sleeping surface. Users whose body weight is unevenly distributed (for example, concentrated primarily on the upper or lower body) may exceed the localised load tolerance of certain frame components or actuators. Any damage resulting from uneven or excessive loading beyond these limits will not be covered under warranty.

Please note that Letto adjustable beds are designed for residential and comfort use only. They are not medical or mobility beds, and are not intended for healthcare or disability applications. Use in these contexts may place additional strain on mechanical or electrical components and is not covered under warranty.

29. Installation & Third-Party Services

Letto is an online-only retailer. Our adjustable beds are delivered in major pre-assembled components and require only minimal setup by the customer (removing packaging, attaching legs, and plugging into a power outlet). We do not provide in-home installation, assembly, or rubbish removal.

Our delivery service is limited to doorstep delivery only. If a courier or contractor independently agrees to carry products inside, upstairs, or provide installation whether at the customer’s request or for additional payment such services are not offered, endorsed, or warranted by Letto. We accept no responsibility for any incorrect installation, property damage, personal injury, or issues arising where customers choose to integrate our beds into existing frames.

Integration of Letto adjustable beds into external bed frames is solely at the discretion and risk of the customer, as frame designs vary between brands and may not be compatible. Letto accepts no liability for damage, performance issues, or incorrect fit arising from such integrations.

30. Maintenance

Maintaining your adju Maintenance stable bed is crucial to ensure its longevity, optimal performance, warranty and your safety. While these beds are designed for durability and ease of use, regular maintenance is essential. One of the most critical aspects of this maintenance is checking and tightening the bolts and nuts every 6 to 12 months. Over time, the constant adjustments and daily use can cause bolts and nuts to loosen slightly. This can lead to instability and noise, which can affect the bed’s performance and your comfort. Therefore, it’s recommended to inspect bolts and nuts at least once a year or whenever required. This simple check can prevent potential issues from escalating into more significant problems. To perform this maintenance, first, ensure the bed is in a flat position and unplug it from the power source for safety. Carefully examine each bolt and nut, paying close attention to the joints and moving parts. Use a suitable wrench to tighten any that are loose. It’s crucial not to overtighten, as doing so can strip the threads, damage the components, or cause the moving joints to become stuck. By regularly performing this maintenance, you can keep your adjustable bed in top condition, ensuring a peaceful and safe sleep environment.

31. Massage Vibration System

Adjustable beds with massage vibration systems may produce varying levels of noise during operation. This is because the motors must rotate rapidly to generate the vibrations that affect the bed frame and mattress. Noise levels can differ between beds due to several factors:

1. Intensity Mode: Higher intensity settings often lead to louder vibrations and increased noise.
   2. User Weight and Position: The user’s weight and sleeping position can affect how the vibrations travel through the mattress and frame, which may amplify certain sounds.
   3. Bed Base Position: The angle or configuration of the adjustable base affects how vibrations are distributed, potentially amplifying noise levels at various points, such as the bed frame, joints, and articulation components.

The variation in noise produced by vibration massage motors is considered a normal feature of their operation and does not indicate a defect. Therefore vibration motors are not eligible for replacement due to noise levels and will only be replaced under warranty if they cease to function entirely.

The provided information outlines Letto’s three vibration massage intensity modes, each associated with specific characteristics and potential benefits. Let’s explore each level for a comprehensive understanding.

Level 1 Vibration Massage Intensity Mode:

Perception: The Level 1 mode is described as barely perceptible, indicating a subtle vibration.

Noise Level: It is emphasized that this mode operates quietly, contributing to a non-disruptive experience. Measured noise level while in bed, approximately 35 dB.

Benefit: The primary function of Level 1 is relaxation, implying a gentle and soothing effect on the body.

Level 2 Vibration Massage Intensity Mode:

Perception: Mode 2 offers a balanced level of vibration intensity, ideal for users seeking a more noticeable massage effect without being overwhelming. It is louder than Mode 1, providing a deeper and more stimulating sensation, yet remains quieter than Mode 3.

Noise Level: This setting strikes a comfortable middle ground, delivering effective relaxation while maintaining a moderate noise level. Level 2 is associated with the potential to improve body circulation and alleviate pain. Measured noise level while in bed, approximately 45 dB

Benefit: The popularity and indicated benefits underscore the effectiveness of this mode for users seeking enhanced circulation and pain relief.

Level 3 Vibration Massage Intensity Mode:

Perception: Described as the highest setting, Level 3 delivers the most vigorous and powerful vibration experience available on the adjustable bed. This mode is designed for users who prefer a strong, deep massage effect that helps relieve muscle tension and promote circulation. The intensity of the vibrations in Level 3 creates a noticeable and invigorating sensation throughout the bed. While it is the loudest of all the modes, the increased noise level is a result of the enhanced motor output required to achieve this high level of performance.

Noise Level: Level 3 is the highest intensity vibration massage setting available on the adjustable bed. Due to its powerful nature, Level 3 may not be suitable for everyone particularly those who are sensitive to strong sensations or prefer a gentler massage. While it offers therapeutic benefits such as muscle relaxation and improved circulation, it’s best suited for individuals seeking a more intense and energizing massage. Measured noise level while in bed, approximately 65 dB

Benefit: The primary advantage of Level 3 is its effectiveness in stimulating the lymphatic system. By promoting rhythmic vibrations throughout the body, it helps encourage the movement of lymph fluid, which can support detoxification, reduce swelling, and enhance overall immune function. While the intensity may not suit all users, especially those sensitive to strong vibrations, it is particularly beneficial for individuals seeking therapeutic outcomes such as improved circulation, reduced fluid retention, and faster recovery after physical exertion or medical procedures.

In summary, the three vibration massage intensity modes follow a logical progression from subtle relaxation (Level 1) to a more popular and functional mode for circulation and pain relief (Level 2), and finally to the highest intensity setting, specifically catering to those who seek the benefits of lymphatic system drainage (Level 3). This systematic breakdown provides users with a clear understanding of the characteristics and potential applications of each intensity level, aiding them in making informed decisions based on their preferences and needs.

Important Usage Notice: The bed’s vibration function is intended for use only while the user is lying down. For safety and optimal comfort, it should not be used while sitting or standing on the bed.

Additionally, the vibration massage system is equipped with a built-in timer offering 10, 20, or 30-minute settings. This feature ensures the massage automatically turns off after a maximum of 30 minutes, providing peace of mind in case the user falls asleep during use.

Please note that the noise levels from the vibration motor may vary based on a range of factors. User weight, body position, the type of flooring under the bed, bedding materials, and even whether the mattress is new can all influence how the motor performs under different loads. In addition, the way the motor interacts with the bed frame and mattress can also affect the sound produced. Being aware of these variables can help you adjust the settings more effectively, ensuring a quieter and more comfortable massage experience.

Please select the intensity level that best matches your comfort preferences and noise tolerance. If you find Level 3 too loud, we recommend adjusting to Level 2 or Level 1 for a quieter and more comfortable experience.

32. Unboxing 

– When your new boxed mattress arrives it will be sent out rolled and in a box.
– We advise that you remove the old mattress and make sure you have some room ready to unwrap the new one. We recommend that you move the boxed mattress to the room of choice before unwrapping it. This is because once unwrapped the mattress will quadruple in size and start to expand.
– Once out please use a pair of scissors and not a knife. Whilst knives can be used, we warn against it as it’s far easier to slice and damage your mattress with a knife than it is with scissors.
– The mattress will then start to unwrap. Be careful as sometimes it can start to expand rapidly.
– Position the mattress on top the bed base. It will start to unroll fully. You can lay it out on the bed and remove any plastic outer packaging.
– Once unrolled you will need to leave your mattress for 3 to 4 hours as they start to expand and fill with air. It’s a good idea to open your bedroom window to help ventilate the mattress, as it may release a “new product” smell similar to a new sofa or freshly painted room. This odor should dissipate within a few days. If you are particularly sensitive to the scent of a new mattress, we recommend unwrapping it in the garage or a well-ventilated area and allowing it to air out for a few days. Please note that bed frames are generally designed to be slightly larger than the mattresses they support. This additional space is intended to accommodate bedding and to minimize wear and tear on the mattress. Be aware that the dimensions (length, width, and height) of all mattresses listed on our website may vary slightly. Please allow for a tolerance of up to 2 cm in these measurements. Important Usage Notice: pressure-rolled memory foam mattresses may require several weeks to fully break in after unpacking. During this time, the mattress might feel firmer than usual and may not flex smoothly with the adjustable bed frame. Please allow a few weeks for the foam to soften and adapt naturally to the bed’s movements. We also recommend using the mattress without a mattress protector for the first few weeks. Since most protectors are waterproof, they can create a barrier that limits heat and pressure transfer, which can delay the foam’s natural response and adjustment. Once the mattress has softened and adapted to your body, you can resume using the protector as normal.

Memory Foam and Temperature Sensitivity:
Please note that memory foam mattresses may feel firmer during colder weather. This is a normal characteristic of the material, as memory foam responds to body heat and ambient temperature. In cooler conditions, the mattress may also take longer to break in and conform to your body. The firmness will gradually adjust with regular use as the foam warms and softens over time.

33. Cleaning

Switch off mains power and disconnect the power cord from the electrical outlet before cleaning.

First to remove any dust and dirt.
Mix some lukewarm water with a small amount of dish soap (enough to see some bubbles form).
Using a cloth, gently work the solution into any stains.
For tougher stains, you can use a fabric cleaner spray. Simply apply it to the stain and leave it for a couple of hours. (You should test the fabric cleaner first on a small inconspicuous area of the bed frame to make sure it doesn’t cause any discoloration.)
Once the area is dry (feel free to use a hairdryer to speed up this process), vacuum any residue.